Effective Date: April 1, 2025

Cochrane Tree Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect the following personal information when you request services:

• Name, address, phone number, and email

• Payment details (processed securely through Jobber)

• Photos of trees submitted for quotes or assessments

• How you heard about our business

• A description of your service request

• Any additional details provided for service requests

We may also receive inquiries and personal information through:

• Social media platforms like Instagram, Facebook, and Facebook Messenger

• Google reviews, where customers leave feedback about our services

2. How We Use Your Information

We use the information collected to:

• Provide and manage our tree care services

• Assess tree health and provide accurate quotes

• Process payments securely through Jobber

• Communicate with you about appointments and service updates

• Respond to inquiries via phone, email, text message, social media, or Google inquiries

• Maintain email threads for customer questions

• Improve our services and customer experience

• Feature positive Google reviews on our website or social media

3. Photos & Videos

• We may take photos or videos of trees and tree work for advertising, social media, and website use.

• These materials may also be used for educational purposes, such as showcasing examples of tree care and providing learning resources for arborists and the public.

• We do not include identifiable images of customers without their permission.

4. How We Protect Your Information

We take data protection seriously and:

• Use Jobber, a trusted platform, to securely process and store customer information

• Do not store credit card details on file (although Jobber offers secure storage, we choose not to use this feature)

• Keep all customer-provided information confidential and limit access to authorized personnel only

5. Use of Photos & Public Information

• If customers send photos containing people, we do not intend to advertise, use, or sell these images.

• Customers should avoid sending information or images they do not want to be public.

• We may feature positive Google reviews on our website or social media, but we do not alter or misrepresent customer feedback.

6. General Disclaimer

• Customers are responsible for the information they choose to share with us.

• While we take reasonable steps to protect personal information, we cannot guarantee complete confidentiality for information shared via email, text, social media, or other online platforms.

• By providing information to us, customers acknowledge that they do so at their own discretion.

7. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

• Jobber (for scheduling, invoicing, and payments)

• Service providers assisting with our operations (only when necessary)

8. Your Rights & Choices

You have the right to:

• Request access to or deletion of your personal information

• Opt out of marketing communications

• Contact us regarding any privacy concerns

9. Cookies & Tracking

Our website, cochranetreecare.com, may use cookies or tracking tools for website functionality and analytics.

10. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website.

11. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at:

Cochrane Tree Care

Email: cochranetreecare@gmail.com

Phone: 403.816.TREE(8733)